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we understand that plans change, but to ensure fairness, we have a structured cancellation policy. Dog walking, drop-ins, and transport services require 24-hour notice for free cancellation; otherwise, a 50% fee applies, and same-day cancellations are charged in full. Daycare requires 48-hour notice, and overnight stays need 72-hour notice for a full refund; shorter notice results in partial or full charges. Refunds are issued as credits or to the original payment method. Frequent last-minute cancellations may require prepayment. Thank you for your understanding!
No hidden fees, just transparent rates for quality dog services
Tailor services to your dog's needs—quick walks, overnight stays, or customized packages
Top-notch service at rates that won't break the bank
Enjoy worry-free transactions with our safe and confidential payment options.
- Your dog's safety is our top priority. Our caregivers use secure leashes, and have undergone thorough background checks. Additionally, we have emergency protocols in place to handle any unexpected situations.
- We understand that plans can change. Our cancellation policy allows for cancellations up to 24 hours before the scheduled service without any fees. Cancellations within 24 hours may be subject to a cancellation fee.
- Absolutely! We understand that each dog is unique. You can customize our services to meet your dog's specific needs, whether it's adjusting the duration of walks, specifying dietary requirements, or accommodating any special requests.
- In case of emergencies or medical issues, our caregivers are trained to act promptly. We have established relationships with local veterinarians, and we will immediately seek professional assistance if needed. We will also contact you to keep you informed about your dog's well-being. Your dog's health and safety are of utmost importance to us.
- Our dog caregivers are highly trained and certified in pet care. They undergo rigorous training programs and possess certifications that ensure they are well-equipped to provide the best care for your furry friends.
- Booking our dog services is easy and convenient. You can visit our website and or call to schedule the services your dog needs.
